Wednesday, December 07, 2005

Is It SPAM to Call Customers for Product Feedback?

When you download Mobilcast you give us your cell phone number so we can send you an SMS with a link to the product files. We ask for permission to contact you with marketing and promo info, and if you say no we won't do it because we hate SPAM.

But is it SPAM to call you and ask for product feedback?

This is the debate we had yesterday. I won't bore you with the details. I'll just ask the question and see what people say.

Incidentally, the alternative was not to call but send an SMS and ask you to call us.

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